Losing a loved one is never easy, but the Custom Photo A Cuddle From Heaven Memorial - Personalized Soft Toy Bunny offers a gentle way to keep their memory close. This comforting keepsake is thoughtfully designed for parents, grandparents, and family members who are grieving, providing warmth and reassurance during difficult moments. Suitable for Christmas, Thanksgiving, Mother’s Day, Father’s Day, memorial anniversaries, or any time of remembrance, it is a sincere expression of sympathy and care.
Featuring a custom photo and personalised message, this soft toy becomes a treasured reminder of love and connection. Its plush, huggable design offers comfort when it is needed most, whether placed by the bedside or held close.
Let this memorial bunny serve as a quiet reminder that love endures, even when someone is no longer physically present.
Message:
"A cuddle from heaven
I'm always with you
We're always with you
Although you cannot see me I'm always with you
Forever in my heart
In loving memory
Those we love don't go away they walk beside us every day
Because someone we love is in heaven there is a little bit of heaven in our home".
Description
- This is a personalised product featuring a custom design.
- High-quality material - Made from soft plush fabric, this bunny has a velvety-smooth feel that is gentle on the skin. Its durable, ultra-soft material ensures lasting comfort, making it suitable for cuddling.
- Printing technique - Produced using modern thermal transfer printing technology to ensure clear detail and long-lasting colour retention.
- Unique design - Designed to be comfortably huggable yet easy to carry, suitable for both children and adults. Personalisation adds a truly meaningful, one-of-a-kind touch.
- Multi-use - A thoughtful keepsake that offers comfort and reassurance, or a gentle decorative piece for a bedroom or living space. Suitable for birthdays, baby showers, or special moments, it’s a timeless keepsake for all ages.
- Care instructions: Avoid washing where possible; do not machine wash, and keep away from hot water.
- Package includes: 01 soft toy bunny.
Features
- Material: Plush
- Printable area: 1 SIDE
- Size:
- 14.9 x 30.5 cm (~ 5.9 x 12 in).
- 26.9 x 38.1 cm (~ 10.6 x 15 in).
Note: Height measured while sitting, ears not included.
Please allow slight size variations due to manual measurement.
PERSONALISATION
- Please complete all required fields to customise your item (such as names or selected characteristics), and carefully review your choices before proceeding.
- Text: Standard English only. Please avoid special characters and emojis to ensure the best visual result.
- Characteristics: Select each option carefully so it matches your intended design.
- At the final step, click “Preview” to view a representation of your personalised item ❤️.
Please note that the preview may vary slightly from the finished product in colour due to lighting during photography or differences in your device's display settings.
1. Return Period
We offer a 90-day return or exchange policy after the order is delivered.
2. Return / Exchange Process
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Contact customer service at support@duckbe.com to request a return or exchange.
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Once your request is approved, you will receive an email with instructions.
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Please do not return items without contacting us first. Returns sent without authorization may not be accepted.
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Pack the item and send it back according to the instructions.
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After we receive and inspect the product, we will issue a refund or send a replacement.
3. Cases Covered by Free Return / Exchange
We will cover return shipping and replacement if:
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The customization information is incorrect or produced incorrectly.
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You received the wrong item.
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The item arrived damaged or defective.
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The printing or engraving quality is unclear.
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The size received is incorrect.
If you receive a damaged or incorrect item, please contact us within 7 days of delivery and provide photos for verification.
4. Cases Not Eligible for Return / Exchange
Returns or exchanges are not accepted in the following situations:
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The request is made after 90 days from delivery.
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Issues not related to product quality for personalized items.
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Product damage caused by misuse, mishandling, or poor maintenance.
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Items that have been worn, washed, or soiled.
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Wrong size chosen by the customer.
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Change of mind or personal preference.
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Partial returns from a product set.
5. Personalized Product Cancellation & Modification
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For personalized products, if you need to cancel the order, replace the product, or modify the personalized content, a fee of 30% of the product price may be charged as a customization fee.
Please note that personalized products usually enter production immediately after the order is placed. Even if you contact us shortly after placing the order to cancel or modify it, we may still charge the corresponding production cost to ensure timely production and delivery. Thank you for your understanding.
6. Important Notes
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Returned items must be unused and in original condition.
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Please return the product with its original packaging.
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Coupon codes cannot be restored after a return.
7. Refund Method
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Refunds will be issued to the original payment method used for the purchase.
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Once the returned item is received and inspected, the refund will usually be processed within 3–7 business days.
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Please note that it may take additional time for your bank or payment provider to complete the refund.
8. Return Shipping Responsibility
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For quality-related issues, we will cover the return shipping cost.
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For non-quality related returns, the customer is responsible for the return shipping cost.
9. Return Address
Room 2604, No. 11 Jinshuo 1st Road, Tianhe District,
Guangzhou, Guangdong, 510000
China
Tel: +86 15088056242
Thank you for shopping at Duckbe.
We are proud to offer international shipping services to over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We are committed to delivering a service that exceeds expectations.
Shipping Options & Rates:
| Order Total | Standard Shipping (7–12 Business Days) | Express Shipping (5–8 Business Days) |
|---|---|---|
| $0–$39 | $9.90 | $25.00 |
| $39–$79 | $13.90 | $35.00 |
| $79 and above | FREE | $35.00 |
Processing Time: All orders are processed within 3–7 business days.
Estimated Delivery Time: Shipping times may vary by destination. Typical estimated delivery windows:
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US Shipment: 7–12 Business Days
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Europe Shipment: 7–12 Business Days
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All Other Countries: 10–20 Business Days
Shipping Carrier: Packages are shipped from our warehouse via Yun Express, a reliable and trackable logistics provider.
Global Shipping Coverage: Yes, we ship worldwide to over 200 countries and regions.
Contact Us: If you have any questions about shipping and delivery, please contact us:
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Email: support@duckbe.com
- Tel: +86 15088056242
