Contact Us

If you have any questions about your order, products, shipping, returns, or customization details, our customer support team is here to help.

Customer Support

Email: support@duckbe.com
Phone: +86 15088056242

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)
We usually reply within 24 hours.

Business Information

Company Name: Guangzhou Ruifeng E-commerce Technology Co., Ltd.

Office Address:
Room 2604, No. 11 Jinshuo 1st Road, Tianhe District
Guangzhou, Guangdong 510000
China

Social Media

Facebook: https://www.facebook.com/duckbecustomgifts
Tiktok: https://www.tiktok.com/@duckbe.official
YouTube: https://www.youtube.com/@Duckbe.official

Before You Contact Us

To help us assist you more quickly, please include the following information in your message:

  • Your name

  • Your order number

  • The email address used to place the order

  • A brief description of your question or issue

Important Note

Please do not return any items without contacting us first.
If you need help with an order, return, exchange, or customization change, please email us before taking any action.

Thank you for shopping with Duckbe. We are committed to providing clear communication and helpful customer support.